Delivery FAQs

Orders

Upon completion of your order, you will receive an email notification confirmation your order and details entered. You will then receive a follow up email containing your tracking number when the package is dispatched. 

If you have a valid discount code, you may enter it at the checkout page to enjoy discount off your purchase.

Local Shipping

For local orders, we use a reliable local courier service. You may track your orders at www.ninjavan.com with the tracking number in your email. 

Packages are usually delivered between 12pm to 10pm. You may request for a preferred time slot by indicating in the notes/comment box upon checking out. However, please note that the courier is unable to guarantee a specific delivery time. 

Local shipping is free at the moment. 

Order Processing

All orders placed on weekends and Public Holidays will be processed the next working day. Orders placed after 6pm between Monday to Friday will also be processed on the next working day.

If the order is meant as a gift, kindly indicate in the notes/comment box upon checking out. 

Orders are shipped out within 3 working days upon processed orders and payments. Should there be a delay, you will be notified via email. 

Purchases from Absolute Sound Stores or www.audiobar.com.sg

All purchases are considered final, there will not be any returns / exchanges or refunds unless :

• Delay in the said arrival of pre-ordered goods
• Fault from an inherent defect from normal usage condition

If you are returning your item due to a fault from an inherent defect from normal usage condition :

• A one-for-one exchange will be done if item is brought in within 7 calendar days upon delivery/ collection

• Product has to be returned in original packaging with all accessories in tact, inclusive of free gifts (if applicable).

• Original Receipt / Gift Receipt have to be presented upon return

• Exchanged product carries the standard warranty period as issued by Absolute Sound Distribution effective from date of original invoice issued upon purchase

• Exchanges are subjected to stock availability
• Returns / Exchanges are only applicable to the same product model
• Exchange for different product model is applicable if product is unavailable . Top up is required for a product of a higher value.
• Any form of refunds will be in the form of credit note

Items purchased at Absolute Sound Stores:

Please contact the Absolute Sound representative who served you regarding your return/ exchange.

Items purchased at www.audiobar.com.sg :
Please call in to (65) 6339 0330 or email us at marketing@absolutesound.com.sg before bringing your item down to the following address:

190 Clemenceau Ave
Singapore Shopping Centre
#04-24
Singapore 239924

International Shipping

International shipping is available only for selected products and brands. To find out if we ship to your country, please email marketing@absolutesound.com.sg with the product(s) you are interested in. 

International shipping rates vary according to weight and dimensions of the product(s) and shipping destination. If you would like to know the shipping costs to your destination, please email us the product(s) you are interested in and your postal code to allow us to generate a quote on shipping rates. 

Warranty Support

All electronic products comes with a 1 year warranty from date of invoice. Should item be found to be defective, kindly call us at (65) 6339 0330 to speak to our technician or drop us a mail at support@absolutesound.com.sg. 

Find out more about your warranty coverage here.

Register your warranty online here.

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